Sr. Technical Business Analyst

Duration: 11 weeks, W-2, Contract (Leave Coverage)

Pay: $60.00/hr. - $70.00/hr.

Remote in the US

The Sr. Technical Business Analyst will support the EDPlan Innovations Team. This position will focus on gathering and writing business requirements and specifications for development, configuration of EDPlan Innovation modules, supporting defect/support tickets, performing user acceptance testing (UAT) and scheduled regression testing, along with other technical requests. This position works alongside other EDPlan Innovation positions including Product Leads, Client Success Partners, and Operations Specialists.

The Sr. Technical Business Analyst can expect to play an active role in a wide range of work assignments around the successful completion of Technology tasks from start to finish including, but not limited to:

Duties & Responsibilities

• Creates requirements-gathering documents to identify business and user needs.
• Creates functional specifications (as well as any other documentation needed) to clearly denote scope and requirements to development and QA teams.
• Creates wireframes or prototypes using Axure RP, or related tools.
• Gathers and adapts business requirement feedback from key stakeholders for new development (ex. Project teams, other COE teams)
• Coordinates with developers, QA teams, and users to plan and execute test processes and ensure functionality and user acceptance.
• Performs deployment verification on Production site(s).
• Performs regression testing for each release (Pre and Post release).
• Assists with internal trainings for new features - 'Train the Trainer'.
• Assists product leads with writing user stories for new features.
• Assists product development and R&D with client focus groups on features/topics, if needed.
• Assists with product troubleshooting and triage, when required and appropriate.
• Prepares and posts defects/support requests. Manages through to completion and release.
• Supports others with new feature configurations and new project rollouts, if appropriate.
• Assists Operations teams with technical assistance and clarifying functionality for SOP (standard operating procedure) documentation.
• Creates and maintains complex power apps using "low code, no code" tools adopted by IT teams.
• Works with external and internal stakeholders to identify business needs and develop product road maps.

Required Skills:

• Ability to work collaboratively within a team and independently (with peers, staff, clients, and leadership).
• Ability to work efficiently and accurately so that tasks and projects are completed on time and accurately.
• Proven ability to take initiative and seek solutions.
• Ability to develop competencies across all EDPlan Innovations Products.
• Strong analytical skills, including the ability to analyze, organize, and present data.
• Strong attention to detail.
• Organization, planning, and time management skills.
• Effective communication skills (presentation, facilitation, and written).
• Curious to learn multiple states, product, and program functions.
• Ability to build and maintain business relationships.
• Ability to use sound judgment in completing tasks and when to seek guidance from Product/ Technology Leads when needed.

Required Experience:

• 10+ year of business analysis and/or product design experience.
• Knowledge or experience using EDPlan preferred.
• Proven record of excellence in documenting, designing, and delivering technical solutions.
• Experience with wireframing/prototyping tools such as Axure RP or ability to quickly learn.
• Knowledge of Asana, JIRA, Zendesk, MS Project, and other project tracking tools preferred.
• Proficiency in MS Office products, including PowerPoint, Excel, and Word.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.